How to Import From Our Company (China)

Dear Valued Client,

Thank you for your interest in sourcing auto parts from China. We understand that unfamiliarity with the import process can be a major concern for first-time buyers.

To make it simple, we have outlined a clear 4-step process below and addressed common questions upfront, ensuring your first purchase is as straightforward as a local transaction.

—

Four Steps to Complete Your First Order

Your dedicated account manager will assist you throughout.

1. Quote & Confirm

• You provide product details (from our catalog, via image, or part number).
• We issue a quotation (multiple currencies accepted).

2. Order & Payment

• Sign the Sales Contract or Proforma Invoice.
• Pay a 30% deposit (standard for new clients), with the balance due upon proof of shipment.

3. Production & Shipment

• Photos provided after production (third-party inspection available).
• Goods shipped to the designated location per agreed terms.

4. Clearance & Receipt

• We provide all necessary customs documents.
• You appoint a local customs broker to handle import formalities and final delivery.

—

Frequently Asked Questions (FAQs)

Q1: How is quality assured?

• We strongly recommend ordering samples for testing. Third-party inspections are also supported.

Q2: Is payment secure?

• Payments are made to our corporate bank account with a formal contract. The “30% deposit + balance before shipment” is a standard international practice that protects both parties.

Q3: How is shipping arranged?

• You may use your own freight forwarder, or we can recommend reliable partners we have worked with.

Q4: How long does shipping take? Can I track it?

• Sea freight: 25-45 days; Air freight: 5-10 days (port-to-port). A tracking number will be provided upon shipment for real-time updates.

Q5: What if there’s an issue with the goods upon arrival?

• Sampling is key to avoiding mismatches. If an issue is confirmed to be our fault, we will resolve it per the contract (return, replacement, or compensation).

Q6: What is the Minimum Order Quantity (MOQ)?

• MOQ is low for standard parts (e.g., 1-10 pcs). For custom parts, it may be higher. Flexible solutions like mixed containers are available for new clients.